Refund policy

Returns and Refunds

MODCASE sells both digital downloads and physical products. This policy does not exclude or limit any rights you may have under the Australian Consumer Law or other applicable consumer laws.

Digital Products

Due to the nature of digital downloads, we do not offer refunds for change of mind after the files have been delivered.

If your download is defective, incomplete, not as described, or you receive the wrong files, please contact support@modcase.com.au with your order number. We will work with you to correct the issue and provide any remedy required under applicable consumer law.

Physical Products

Please inspect your order when it arrives. If your product is defective, damaged, or different from what you ordered, contact support@modcase.com.au with your order number and details of the issue.

Where a physical product does not meet applicable consumer guarantees, we will provide the appropriate remedy, which may include repair, replacement or refund depending on the circumstances.

If a return is required, please contact us before sending the product. We will provide return instructions. Where a product is confirmed to be faulty, reasonable return costs will be reimbursed where required by law.

Refunds

Once a refund has been approved, it will be returned to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 10 business days have passed since your refund was approved, please contact support@modcase.com.au with your order number.